Terms & Conditions

Best Solution is the trading name of Sterling Financial Security Ltd which is a specialist debt help consultancy service. The aim is to advise and assist people of any age, sex, creed or colour, regardless of employment or residential status on the best and most effective way to deal with their debt related issues. All advice given is totally confidential, free of charge and without any obligation. We aim to always provide the most up to date and accurate information possible to ensure correct and best advice at all times to all people.

Disclaimer

Best Solution cannot accept liability or responsibility for any inaccuracies within the website or loss, damage or inconvenience caused as a consequence of any use of or the inability to use any information contained in our website. We are not responsible for claims brought by third parties arising from your use of any information displayed or downloaded from our website.

This website may contain links to other websites, which are not under our control. We do not accept any responsibility for the content within, or availability of, linked sites. The inclusion of any links should not be taken as endorsement of any kind by Best Solution of the linked website or any association with its operations, the links are provided for your convenience only.

Our Terms

This website has been prepared in order to provide information. We make every effort to ensure the content is accurate, but it is not a comprehensive statement of the law or of the issues raised and should not be relied upon for that purpose.

In no event will Best Solution or its agents, representatives or employees be liable for any decisions made or action taken in reliance on the information in this website.

The content of the website may be changed without notice from time to time and access to the website may be withdrawn at any time.

Privacy and Usage Policy

Best Solution is committed to respecting and protecting your privacy. The structure of this site is such that you can browse the website without revealing any personal information about yourself or telling us who you are. If you do provide us with your personal information, we will keep it confidential. We will only use this data to provide you with the services requested.

Whilst visiting the Best Solution website, you may voluntarily choose to provide your email address. This information will only be used for the purpose of providing you with the specific information requested.

Best Solution cannot guarantee or warrant that files available for downloading through the site will be free of infection, viruses, worms or other code that manifest, contaminate or possess destructive qualities, but we do make efforts to minimise the risk of virus. You assume total responsibility and risk for your use of the site.

We may collect anonymous information about your use of Best Solution website from cookies. These are small data files that are sent to your browser. Unless you have specifically set your browser not to receive cookies, your browser will automatically accept them. No personal data is collected from them and the cookie contains no reference to Best Solution. Cookies can be deleted from your computer and if you wish you may set your browser not to receive cookies in future.

The information that the cookies collect is used to monitor the usage and measure the performance of the service that the Best Solution website offers. Acceptance or rejection of cookies does not affect your ability to use this service or the advice that we offer. No personal data is collected from you unless you specifically provide Best Solution with that information.

Agreement

By using this website, you agree to our Privacy and Usage policy.

Copyright

Material on this website, including all text, logos and images, is protected by copyright. All rights are reserved. No part of this website may be copied, reproduced, transmitted or translated to another language without prior written consent of Best Solution except for your own personal, non commercial use.

Call Monitoring

Telephone calls may be monitored and recorded for quality and training purposes.

Complaints Procedure

We are fully committed to providing you with the highest standard of service. You can help us to do this, by letting us know if you are unhappy with the service we have provided to you.

Please address any complaint to the Client Services Manager, Best Solution, Devonshire Court, 20 Newmarket Street, Skipton, BD23 2HR. Your complaint will be fully investigated and hopefully, resolved to your satisfaction. If however, you are still not satisfied with our response, you may escalate your complaint to the Senior Management team:

• Finally, and in the rare event that we have not been able to resolve the matter to your satisfaction, please contact the Client Services Director directly at the address above. The response that you receive from the Client Services Director will be our final communication on the matter.

Obviously, we hope that this escalation will not be necessary as our aim will always be to resolve your complaint as soon as we hear about it. Complaints we cannot settle may be referred to the Financial Ombudsman Service. Further details are available on their website: www.financial-ombudsman.org.uk.